Shipping Policy

Shipping & Delivery

Orders are delivered between 5-7 working days, we will communicate with you via email and SMS to keep you informed about the status of your order. However, due to the current situation, you may experience a slight delay in some orders. If your product does not arrive in the given time frame, contact us at contact@loteve.com , and we will be happy to assist you.

Shipment:

Our products are stored in warehouses located in the USA. We choose the fastest shipping route to deliver the products to our customers.

We ship out the products via DHL and provide tracking details once a product is sent out.

Tracking Details:

Once the product is shipped, we will send you the tracking details via email and SMS so that you can track your order and stay updated with the progress of your shipment. Alternatively, you can also check the shipping status on our tracking page.

Receiving:

In case you're not available at the arrival time, please do notify someone to pick it up and sign the order for you or just contact the courier service to reschedule the shipment.

In Case of Damage/Defect:

We make every effort to provide you with high-quality flawless products. However, if on a rare instance the item is damaged during the shipment process, you can initiate the exchange process with our easy return and refund policy.

Frequently Asked Question

What are your shipping Times?

USA: The estimated shipping time for an order placed in the USA is 5 to 7 business days.

What are your shipping costs?

Free Shipping is available in the United States, on all orders.

How do I track my order?

Once an order is placed, we will send you the tracking information through email so that you can track your order and stay updated on the progress of your shipment. Alternatively, you can also check the shipping status on our tracking page.

How can I change my shipping address?

If you believe there is a problem with shipping address provided contact us immediately. We can change your address if you contact us within 24 hours of placing the order. Please e-mail contact@loteve.com with the order number.

What types of payment do you accept?

We accept MasterCard, Visa, American Express, Discover, and PayPal.

Can I return my order for a refund?

Yes, you can return your order under the Loteve easy return policy. If you are not 100% satisfied with what you receive, you can return it back for an exchange/refund. Learn more about our return and refund policy.